Last updated: January 28, 2025
1. Shipping Timeframes
- Orders are processed within 2–3 business days after confirmation
- Domestic (India) delivery: 5–10 business days
- International delivery: 10–20 business days, depending on destination and customs clearance
- Delivery timelines are estimates and may vary due to external factors
2. Shipping Charges
- Shipping charges are calculated at checkout based on delivery location
- Free shipping may be offered on orders above a specified value (as mentioned on the website)
- For international orders, customs duties, import taxes, or additional charges (if any) must be borne by the customer
3. Tracking & Delivery
Once your order is shipped, tracking details will be shared via email.
Base42 is not responsible for delays caused by:
- Weather conditions
- Customs clearance
- Courier or logistics issues
If your order is delayed, damaged, or appears lost, please contact us at base42.store@gmail.com.
4. Shipping Partners
- We work with trusted third-party courier partners to ensure safe and timely delivery
- Customers are advised to check package condition at the time of delivery
- Any visible damage or tampering should be reported immediately to the delivery agent and to our support team
5. Important Note
- Incorrect or incomplete address details may lead to delivery delays or non-delivery
- Base42 will not be responsible for orders delayed or lost due to incorrect customer information
6. Contact Information
Email: base42.store@gmail.com