Privacy Policy

This Privacy Policy describes how Base42 (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through our website (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last updated” date.

2. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and payment confirmation
  • Messages sent via contact forms, WhatsApp, or email

Providing certain information is necessary to process orders. If you choose not to provide it, some services may not be available.

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • General usage data through cookies

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate order status, replacements, and support
  • Improve our website and customer experience
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory requirements

4. Cookies

Our website uses cookies to:

  • Improve site functionality
  • Analyze website traffic and performance
  • Remember user preferences

You may disable cookies through your browser settings, but doing so may affect website functionality.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share information only with:

  • Delivery and courier partners (for order fulfillment)
  • Payment service providers (for payment processing)
  • Legal authorities, if required by law

All third parties are required to protect your information.

6. Data Security

We take reasonable measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us using the details below.

9. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal requirements

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

  • Email: base42.store@gmail.com
  • Address: Base42, Calicut, Kerala – 673572, India